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If you're experiencing a problem with hardware or software, please fill out and submit the situation report form. You may also want to check out our list of known recommended fixes.

If what you want to tell us is really more of a suggestion or a request for enhancement of the services offered, please use our suggestion form instead.

Situation Report Form

When you submit your situation report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this website. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate technician and you will be contacted to arrange for service if needed or you will be referred to a more appropriate resource. Periodically we will post notices regarding issues reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

  1. What version of the software are you using?


  2. What operating system are you using?
    Other:

  3. Please enter a brief one-line description of the problem:

    (example: "Editor doesn't respond to up-arrow under image")

  4. If the problem is reproducible, please list the steps required to cause it,
    leaving a blank line between steps:

    (example: "1. Create a new file. 2. Insert some text ...")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder for us to fix non-reproducible bugs)

  5. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:


  6. Please provide us with the following information in case we need to contact you:
    Name:    
Phone:   
E-mail:

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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Known Problems

A list of known computer problems is being compiled, check this page to see if you are experiencing a known and possibly easy to fix problem.

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Last modified: Monday May 19, 2003.